FAQ

What is the status of my order?

You can check the status of your order by inserting the order tracking number that has been sent to you via email once your package has been shipped into our order tracking page available here

Can I change my order?

Our fulfillment center begins processing orders quickly so we aren’t able to accommodate changes to most orders. Please contact us immediately with your order info and we will do our best to address your cancellation request, but cannot guarantee any changes can be made after an order is placed. During times of high order volume we are unable to cancel or edit orders. We are not responsible for any address errors or order delays after your package leaves our facility.

What is your return policy?

Any brand new product can be returned for a full refund less shipping within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. Return postage is covered by the buyer. Please contact us at hivenews@bambinobee.net (please include your order number) regarding returns before mailing the package back to us.

How long does it take to ship my order?

All orders are processed within 1-3 business days and are delivered within 6-9 business days. We will notify you via email once your order has been shipped.

How long does it take to process a return?

Once we receive and inspect your returned item, we will send you an email to confirm receipt and inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain timeframe.